Frequently Asked Questions

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What if I want a customised design on my badge?

 

All customised enquiries please contact via the “contact” page. Please include the following in your enquiry

• Background colour

• Name you’d like on the badge

• Design/image on the badge

• Pin or magnetic backing

 

Will you be offering a pick up option?

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No, sorry due to the current climate with COVID-19 at this point of time I will not  be offering pick up.

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My order was damaged in transit, what do I do?

 

All orders are packed safely but if your order is damaged in transit, please email: al.crafts95@gmail.com Please provide a description and image, please keep all damaged goods & packaging.

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Can I return my order?

 

No, sorry. Returns are only available if the item arrives damaged. Due to the nature of the items sold, I cannot accept returns for customised/personalised items.

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Do you offer international shipping?

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Yes, only to New Zealand at this stage!

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What is the expected wait time for my order?

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All badges are custom made therefore, it may take up to 3 weeks for your badge to made (this does not include postage times). Please be mindful when purchasing that due to the current climate that there might be shipping delays.

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Why are there imperfections on my badge?

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Each badge is individually hand made, is unique and one of a kind, they can’t be exactly the same or 100% perfect like being mass produced by machine. We do try our best to ensure quality and consistency. If you are unsatisfied with your product please contact us via email @ al.crafts95@gmail.com

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How do I care for my badge?

Badges are made from polymer clay and are therefore not heavy duty. If mishandled chipping and/or breaking may occur. Store in a clean, dry place when you are not using the badge. Clean badges with a damp cloth.

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